At the Citizens Academy our primary mission is to deliver Christ, kingdom and wealth-centric Classes, Courses and Masterclasses for Kingdom Citizens. Our Academy is designed to enable you to access a wide range of practical and insightful kingdom-centric teachings anywhere you are.

If you sign up or purchase any of the Digital Products on our site, you agree to be legally bound by this contract.

Together with our Website Terms of Use, Privacy Policy and any other of our relevant website based polices (which are expressly incorporated into these terms), these terms govern the basis on which we supply Digital Products to you, when you access our Digital Products or place an order.

Please read these terms carefully before you sign up or place any orders on our website, as they set out important information about your and our rights and obligations.

You must be at least 18 years old to sign up as a Student or place an order on our Website. 

1. About us

We are Restore Enterprise Limited (trading as Citizens Academy), a company registered in England and Wales under company number: 06337675. Our registered office is at: Kemp House, 160 City Road, London, England, EC1V 2NX.

2. How to contact us

You can contact us via our contact form or writing to us at Citizens Academy c/o Restore Enterprise Limited, Kemp House, 160 City Road, London, England, EC1V 2NX.

3. These terms
   
   
   1. You must agree to these terms before you sign up as a Student, or Member or place an order to purchase any Kingdom-centric Courses and Masterclasses or any other Digital Content and Digital Services (“Digital Products”) available on our Website.
   2. For the purposes of these terms, you are a ‘consumer’ if you are buying Digital Products from our site as an individual for purposes wholly or mainly outside of your trade, business, craft or profession. You are a ‘business customer’ if you are buying Digital Products from our site for purposes relating to your trade, business, craft or profession. Business customer’s include Ministries and Churches who access our website and purchase our Digital products. Some terms only apply to your order if you are a consumer and other terms only apply to your order if you are a business customer, so please make sure you read these terms carefully.
   3. Any reference to ‘we’, ‘us’ or ‘our’ in these terms is to Citizens Academy, and any reference to ‘you’ or ‘your’ is to the person placing an order on our website.
   4. We may make changes to these terms at any time. However, the terms which apply to your order will be those in force at the time you submitted your order to us.
   5. Please print out or save a copy of these terms and any emails from us for your records, as we will not save or file a copy for you. These terms are only available in English.
   6. Your use of our website is governed by our Website Terms of Use.

4. Student and Member Accounts
   
   
   1. You will be required to have an account in order to access the Digital Products that are only available for Students or Members such as our Courses and Masterclasses.
   2. To register you will need to sign up via our website. When setting up your account, you must provide true, correct, and complete information about yourself as prompted in the registration form. You must also maintain and continue to provide up to date and correct information. The data you provide is governed by our Privacy Policy.
   3. You may not use or create an account for an unlawful purpose.
   4. When you register your account, you will be prompted to provide a username to identify you, it does not have to be your name and can be a username created by you. Your username must not be vulgar or offensive. We will close your account if we consider that the username you have created is obscene, vulgar, offensive, unlawful or is inappropriate for any reason at our discretion.
   5. You are fully responsible for your account and everything that happens on your account including any harm or damage whether or not it is done by you or a third party (including where they act without your permission) accessing your account details. It is your responsibility to ensure that you do not share your password and that you keep it confidential and secure.
   6. If you suspect someone else is using your account, you agree to immediately notify us by contacting us via our contact form.
   7. We will not be responsible for any loss or damage arising from your failure to comply with this section.
   8. If we discover that you have created an account that breaches the terms set out in this agreement or we suspect that you engage in fraudulent or illegal activities or for any other reason in our sole discretion we may suspend or terminate your account.
   9. We reserve the right to terminate accounts that are inactive for an extended period of time.

5. Ordering from us
   
   
   1. You may place an order to purchase Digital Products via our website, which shall constitute an offer by you to buy the Digital Product specified in the order.
   2. Our order process allows you to check and amend any errors to your order. Please check your order carefully and correct any errors before you confirm and proceed to make payment. You are responsible for ensuring that your order is correct.
   3. After you place your order, acceptance of your order by us takes place when we send you an email confirming your order and details of how to access the Digital Products you have purchased, it is at this point that a legally binding contract is formed between you and us on these terms.  
   4. If we do not accept your order, for example because we are unable to take payment, what you’ve ordered is unavailable, you are under 18, or there has been a mistake regarding the pricing or description of the Digital Product, we will email you using the details you provided when you placed your order. We have the right to reject any order for any reason. If we reject an order, we will inform you as soon as possible and refund any sums you have paid.

6. Payment
   
   
   1. When you place an order, payment is required in full or in the case of a subscription in instalments.
   2. You agree to pay the fees for the Digital Products, specified on the order and you authorise us to charge your debit or credit card for those fees through our third-party payment provider (as we shall nominate from time to time). Payment will be received by us once the payment provider confirms that the transaction has been completed.
   3. You agree not to use an invalid or unauthorised form of payment.
   4. In the event your payment method fails, and you still get access to the Digital Content on our website, you agree to pay us the fee within 14 days of notification from us. We reserve the right to disable access to any Digital Content for which we have not received adequate payment.
   5. You must pay the VAT-inclusive price. If the rate of VAT changes between your order date and the date we grant access to the Digital Product, we will adjust the rate of VAT that you pay, unless you have already paid in full for the Digital Product before the change in the rate of VAT takes effect.
   6. If there has been an error on the website regarding the pricing of any of Digital Products, and this affects your order, we will try to contact you using the contact details you provided when you placed your order. We will give you the option to re-confirm your order at the correct price or to cancel your order. If we are unable to contact you, we will treat the order as cancelled and notify you by email.

7. Access and Availability
   
   
   1. All orders are subject to availability.
   2. Where you place an order to buy a Digital Product; the Digital Service or Digital Content will only be available for you (except for in the case of our Digital Services for Churches or Ministries) to use, access and view for the period set out on your order.
   3. We shall use reasonable endeavours to make our Digital Products available to you and to use reasonable endeavours for you to be able to use and access our digital services and content uninterrupted.
   4. We cannot guarantee that our Digital Products will be available at any given time. We also cannot guarantee that access to Digital services or Digital content will be uninterrupted, error free or secure. For example, access to Digital Content may be temporarily unavailable while we carry out maintenance or for other technical reasons.
   5. In certain circumstances beyond our reasonable control, for example where there has been a change in law or a Teacher is no longer providing Digital Content and Digital Services via our website, we may need to stop supplying the affected Digital Products. If this happens and it affects your order, we will notify you by email, cancel your order and:
      1. in respect of any affected Digital Services, provide you with a refund of any advance payments made by you for any affected services that have not yet been provided; and
      2. in respect of any affected Digital Content, provide you with a full or partial refund, depending on the circumstances.

8. Descriptions
   
   
   1. Descriptions of our Digital Products are set out on our website, they are published for the sole purpose of giving an approximate description of the Digital Product being supplied. The Digital Products may differ in non-material respects from any information provided. They will not form part of your contract with us or have any contractual force.
   2. Any pictures and images provided on our website, are for illustration purposes only.
   3. We reserve the right to make corrections to the descriptions of Digital Products such as typographical, clerical, errors or omissions including where there is an error in pricing, sales literature, and invoices without liability to you on our part.

9. Digital Products Use and Permissions
   
   
   1. When you use our Digital Products, you may find links to other websites that we don’t own or control. We are not liable to you or responsible for the content or any other aspect of these third-party sites, including their collection of information about you or the goods and services you can purchase through these sites. You should also read their terms and conditions and Privacy Policies.
   2. When you buy or access our Digital Products, you do not own it. Instead, we give you permission to use it (also known as a ‘licence’) for the purpose of you using and enjoying it in accordance with these terms. The licence starts when you download, stream, access or use the Digital Products.
   3. If you are a consumer, the license to use the Digital Products and any content accessed and viewed through our website is solely for your personal, educational, and non-commercial use.
   4. If you are a business customer, the licence is for your internal business purpose only. You must not use the Digital Products for any resale purposes.
   5. You are not allowed to pretend that any of the Digital Products are your own or make it available to others to stream, download or use.
   6. We grant you a limited, non-exclusive, non-transferable, licence to access and view content.
   7. Our Digital Products:
      1. are personal to you. You can use it wherever you want in the world but only if you comply with local laws;
      2. are non-exclusive to you. We may supply the same or similar Digital Products to other users;
      3. are non-transferable. May only be used by you on your devices; and
      4. may not be
         1. copied and or reproduced by you
         2. redistributed or transmitted to others by you
         3. assigned or sold by you
         4. broadcasted or publicly shared by you
         5. rented, shared, or lent to others by you
         6. changed, modified, adapted, edited, reverse engineered or decompiled by you; or
         7. used in any other way which involves you transferring our Digital Products to a third party;
         8. unless you are given explicit permission in a written agreement by us to do so
      5. Includes:
         1. updates;
         2. upgrades;
         3. new releases;
         4. new versions; and
      6. contains information which is owned by us and/or the Teachers or other third parties. You must not conceal, change or remove any markings which show who owns the information, such as copyright (©), registered trade mark (®) or unregistered trademark (™) markings, or try to circumvent any digital rights management or technical protection measures put in place to prevent you from using the Digital Products in a way that you are not allowed to.
   8. Except where you have permission to use our Digital Products under this Section, you will not obtain any rights of ownership or other rights (of whatever nature) in the Digital Products or in any copies of it.
   9. You agree that you shall not access or use our Digital Products with the purpose and intent of building a product or service to compete with us.  
   10. If you do not comply with any term in this section, we have the right to end our contract with you  with you immediately by sending an email to the address you provided when you created an account with us.
   11. If we end our contract with you in accordance with clause  9.10 :
       1. you will not be entitled to a refund, or we may seek to recover reasonable compensation from you according to law to cover losses resulting directly from your breach of this Section;
       2. you must immediately stop using the Digital Products;
       3. we may remotely block your access to the Digital Products;
       4. you must delete or remove the Digital Products from any devices; and
       5. we may delete or suspend access to your account
   12. We may revoke your licence at any time at our sole discretion, should we do so, you will lose access and use of our Digital Products and you must promptly destroy all content downloaded or otherwise obtained through the website, as well as copies of such materials, whether made in accordance with these terms or otherwise.
   13. Any Digital Content we provide to you was designed for use in the UK. We cannot guarantee that the Digital Content is appropriate or will be available for use in locations outside of the UK. If you use the Digital Content outside of the UK, you are responsible for ensuring that you comply with any local laws.

10. Technical requirements for Digital Products
    
    
    1. To use our Digital Products, your device needs to comply with the minimum technical requirements set out here [insert link]. Please read these carefully as you are responsible for making sure that your device meets these requirements.
    2. You will need internet access to use and access our Digital Products and you are responsible for any charges you may incur in connection with your download or stream. The streaming resolution and quality of the Digital Products will depend on the type of device you are using, your resolution settings and the speed of your internet connection.
    3. We are not liable to you if you are unable to download, stream use and access our Digital Products due to a poor internet connection or because your device does not meet the minimum technical requirements, or for any other reason outside of our reasonable control.

11. Digital Services
    
    
    1. Digital Services are provided by Teachers online via a video conferencing platform taking place as a live stream interactive Masterclass in group or individual sessions which may or may not be provided with Digital Content.
    2. Digital Services are purchased via our website and available at the time(s) and on the date(s) selected by you or within the period agreed between you and the Teacher.
    3. For Digital Services provided over a period of time, any completion dates stated during the order process, or in your order confirmation emails, are estimates.
    4. We will do all that we reasonably can to provide the Digital Services at the time(s) and date(s) or within the period agreed with you. If there is a delay before we can start or restart the Digital Services, the Teacher or if they are unavailable, we will email you to let you know as soon as reasonably possible. However, we are not liable to you for any losses you incur as a result of any delay caused by circumstances beyond ours or the Teacher’s reasonable control (for example, server failures, failure of public or private telecommunications networks, illness, accident, injury or bereavement).
    5. Where a delay is caused by circumstances beyond the Teacher’s reasonable control, the Teacher will usually try to reschedule the Digital Service with you as soon as the issue causing the delay has been resolved. If the Digital Services are delayed by more than 14 days’, the Teacher or we will email you to let you know and offer you the option to either continue waiting until the issue has been resolved (if this is possible) or to cancel your order and get a refund of any advance payments made by you for any Digital Services that have not yet been provided.
    6. We are not liable to you for any losses you incur where the Digital Services are delayed or cannot be performed because you fail to attend on the scheduled time and date that the Digital Service is to take place or fail to provide us with adequate instructions or information to allow the Teacher to perform or reschedule the time and date for the Digital Services.
    7. The Digital Services provided enable you to ask questions to the Teachers, rate, post reviews, give testimonials] and you may be asked to take quizzes and submit tests. You agree that you will not post or submit anything that is not yours or represent that what you have posted or submitted has been produced by you.  

12. Digital Content
    
    
    1. Content is a set of pre-recorded lessons s by Teachers either available as a short practical teaching known as a Class or a series of lessons s known as a Course which may or may not include  E-books or educational materials.
    2. The pre-recorded lessons s can be streamed using the video player available on our website.
    3. To stream your Course, you will need to log into your account to access it, some Courses are only accessible once you have made payment for it. Please note that for Courses you pay for, if you are a consumer, you lose your right to cancel your order once you start to stream the Course.  
    4. E-books or educational materials can be viewed via the website and can be downloaded via a third party website,  by logging into your account and clicking on the link, which will redirect you to the third party site where you can download the digital content. Please note that, if you are a consumer, you lose your right to cancel an order you have paid for once you start to download the digital content.
    5. Digital Content will only be available to download or stream for the period which is specified when you place your order.  
    6. If you do not own the device you use to download Digital Content, you must obtain permission from the owner to download the Digital Content onto their device.
    7. If you are having trouble streaming or downloading the Digital Content, please contact us via our contact form.

13. Teachers and Digital Products
    
    
    1. The Digital Products on our website are created, designed, and carried out by Teachers.
    2. Whilst we use reasonable endeavours to review and edit the Digital Products to ensure that all Digital Products that are accessible via our website align with our Constitution, we cannot guarantee the reliability, validity, accuracy, legality or truthfulness of the content. If you access our Digital Products, you rely on any information provided by a Teacher at your own risk.
    3. By accessing and using our Digital Products, you may be exposed to content that you consider offensive, indecent, or objectionable. We have no responsibility to keep such content from you and no liability for your access to any Course or Masterclass or any other Digital Products, Digital Contents or Digital Services to the fullest extent permissible under the law.
    4. We do not hire or employ Teachers and we are not responsible or liable to you for any interactions involved between you and the Teachers to the fullest extent permissible under the law.
    5. You agree that you will not share personal information about yourself excluding your email address. You must be careful about the types of personal information that you share with Teachers or other users on our platform.
    6. You agree that during your use of our Digital Products and interaction with the Teachers or other users through your access and use of our Digital Products, that you will not harass, abuse, harm, threaten or in any other way conduct yourself in a way that is unlawful, discriminatory, offensive or obscene to others. We reserve the right to suspend and terminate your account with immediate effect should you be found to have engaged in such conduct towards others on our platform.
    7. If a matter arises between you and a Teacher which causes you concern you agree to contact us via our complaints process set out in Section 26 below.

14. Disclaimer
    
    
    1. By accessing and using the Digital Products on our website, you acknowledge and agreed that it is intended for and its sole purpose is for general information purposes only and it is not intended to be used and relied on as financial, legal or medical advice or for any regulated profession advisory purpose.  

15. Consumer cancellation rights
    This Section only applies to you if you are a consumer.
    
    
    1. Except in the circumstances listed in paragraph 15.2, you have the right to change your mind and cancel your order as follows:
       1. in respect of orders for Digital Products, you have 14 days from the date of your order confirmation email to cancel your order.
    2. You also lose your right to cancel in the following circumstances:
       1. if you requested for us to start providing the Digital Services during the 14-day cancellation period and the services have been performed in full; or
       2. once you start to download , view, or stream the Digital Content
    3. We will not provide any services during the 14-day cancellation period unless you request for us to do so by ticking the relevant box when you place your order. We are under no obligation to accept your request.
    4. To cancel your order, please contact us via our contact form to help us process your cancellation more quickly, please have your invoice number ready or include it in the contact form you send to us.
    5. If you exercise your right to cancel under this Section, we will provide you with a refund as soon as possible.

16. Refund rights – consumers
    This Section only applies to you if you are a consumer.
    
    
    1. Your Digital Services refund will be subject to deductions where services have been provided during the 14-day cancellation period at your request to take into consideration the services you have received.  
    2. If the right to cancel does not apply because of one of the circumstances listed in clause 15.2, you will not be entitled to a refund unless the Digital Services or Digital Content are faulty.
    3. We will issue your refund to the same payment method you used when you placed your order.

17. Faulty Digital Products – consumers
    This section only applies to you if you are a consumer.
    
    
    1. If you have met the system requirements and the Digital Products do not work or cannot be provided for one of the reasons described in this Section, then you may be entitled to a full or partial refund.
    2. Any Digital Products that we provide to you must be as described, fit for purpose and of satisfactory quality. Any Digital Services that we provide to you must be provided with reasonable care and skill.
    3. We are under a legal duty to supply Digital Services and Digital Content that are in conformity with our contract with you.
    4. If a Digital Service is not carried out with reasonable care and skill, you can ask us to repeat the Digital Service or to fix it, or get some money back if we cannot fix it.
    5. If your Digital Content is faulty, you are entitled to a repair or a replacement. If the fault cannot be fixed, or if it has not been fixed within a reasonable time and without significant inconvenience to you, you can get some, or all, of your money back.
    6. If you can show that a fault in the Digital Content has damaged your device and we have not used reasonable care and skill, you may be entitled to a repair or compensation.
    7. This is a summary of some of your key rights. They are in addition to your cancellation rights set out in Section 15 above. For more detailed information on your rights, go to https://www.legislation.gov.uk/ukpga/2015/15/contents/enacted  or visit the Citizens Advice website at www.citizensadvice.org.uk or call 0808 223 1133.
    8. If there is a problem with any Digital Services or Digital Content you have purchased from us, please contact us as soon as reasonably possible.

18. Terminating the Contract – Consumers
    This section only applies to you if you are a consumer.
    
    
    1. You may end the contract and we will provide you with a full or partial refund for Digital Products that have not been provided and you may be entitled to compensation, in the following circumstances:
       1. we have told you about a change to the Digital Services or these terms which you do not agree with;
       2. we have told you about an error in the price or description of the Digital Products that you have ordered, and you do not wish to proceed;
       3. there is a risk that supply of the Digital Services may be significantly delayed because of events outside our control;
       4. where a fault in a Digital Product cannot be fixed in accordance with Section 17;
       5. you have a legal right to end the contract because of something we have done wrong.
    2. Where you or we terminate the contract for any reason all rights granted to you under the contract shall immediately end.
    3. Termination of the contract will not affect your or our rights and remedies that have accrued as at termination.
    4. Any provision of the contract that expressly or by implication is intended to come into or continue in force on or after termination will remain in full force and effect.

19. Faulty Digital Products – business customers
    This section only applies to you if you are a business customer.
    
    
    1. We warrant that the Digital Products will operate materially in accordance with its description on the site for a period of 14 days that it is available for you to download or stream (Warranty Period)
    2. If any of the Digital Products do not comply with paragraph 19.1, we will (at our discretion) correct the errors within a reasonable time or replace the defective Digital Product, subject to you:
       1. bringing the defect to our attention via our contact form within the Warranty Period; and
       2. providing us with sufficient information to enable us to identify the errors or investigate the defect
    3. We may upon your request but subject entirely to our discretion provide you with a refund under paragraph 19.2 if we do:
       1. you no longer have any rights to use the Digital Products; and
       2. you must remove the Digital Products from any device and delete any copies
    4. This section sets out your sole and exclusive remedy for any breach of paragraph 19.1
    5. Except as set out in this clause, we give no warranties and make no representations in relation to the Digital Products, and all warranties and conditions whether express or implied by statute, common law or otherwise (including any implied terms relating to quality, fitness for any particular purpose, reasonable care and skill or ability to achieve a particular result) are excluded to the fullest extent permitted by law.

20. Terminating the Contract – business customers
    This section only applies to you if you are a business customer.
    
    
    1. We may terminate the contract and withdraw your and/or your users access to the Digital Products if you or your users commit a material breach of the contract which, if capable of remedy, has not been remedied within 20 days of being notified to do so.
    2. On termination of the contract for any reason;
       1. all rights granted to you under the contract shall immediately terminate; and
       2. you will immediately destroy all (if any) of the Digital Content in your possession
    3. Termination of the contract will not affect your or our rights and remedies that have accrued as at termination.
    4. Any provision of the contract that expressly or by implication is intended to come into or continue in force on or after termination will remain in full force and effect.

21. Events beyond our control
    We are not liable to you if we fail to comply with these terms because of circumstances beyond our reasonable control.

22. Our liability to consumers
    This section only applies to you if you are a consumer.
    
    
    1. If we breach these terms or are negligent, we are liable to you for foreseeable loss or damage that you suffer as a result. By ‘foreseeable’ we mean that, at the time the contract was made, it was either clear that such loss or damage would occur, or you and we both knew that it might reasonably occur, as a result of something we did (or failed to do).
    2. We are not liable to you for any loss or damage that was not foreseeable, any loss or damage not caused by our breach or negligence, or any business loss or damage.
    3. Nothing in these terms excludes or limits our liability for any death or personal injury caused by our or the Teachers negligence, liability for fraud or fraudulent misrepresentation, or any other liability that the law does not allow us to exclude or limit.
    4. Our liability to you under the contract will be limited to the sums you have paid to us under the contract.
    5. We try to ensure that our Digital Content is available to you at any time for the period specified when you placed the order, if it is unavailable (for whatever reason), we shall not be liable to you for any losses suffered or incurred as a result.

23. Our liability to business customers
    This section only applies if you are a business customer
    
    
    1. Subject to the below, our liability under or in connection with these terms (regardless or whether such liability arises in tort, contract or in any other way and whether or not caused by negligence or misrepresentation) will not exceed the total price paid for the Digital Product.
    2. We will not be liable to you under or in connection with these terms (regardless of whether such liability arises in tort, contract or in any other way and whether or not caused by negligence or misrepresentation) for:
       1. consequential, indirect, or special losses; or
       2. any of the following (whether direct or indirect):
          1. loss of profit;
          2. loss or corruption of data;
          3. loss or corruption of software or systems;
          4. loss or damage to equipment;
          5. loss of use;
          6. loss of opportunity;
          7. loss of savings, discount or rebate (whether actual or anticipated);or
          8. harm to reputation or loss of goodwill.
    3. Nothing in these terms will limit or exclude our liability for:
       1. death or personal injury caused by negligence;
       2. fraud or fraudulent misrepresentation; or
       3. any other losses which cannot be excluded or limited by law.  
    4. This section will survive termination of the contract.

24. Your information
    Any personal information that you provide to us will be dealt with in line with our Privacy Policy, which explains what information we collect and hold about you, and how we collect, store, use and share such information.

25. No third party rights
    No one other than us or you has any right to enforce any of these terms.

26. Complaints
    
    
    1. If you are unhappy with us, the Teachers or the Digital Products, please contact us via the contact form, and we will respond as soon as possible but usually no later than 7 working days.

27. General terms
    1. You are not allowed to transfer your rights under these terms to anyone without our prior written consent. We may transfer our rights under these terms to another business without your consent, but we will notify you of the transfer and make sure that your rights are not adversely affected as a result.
    2. If any provision of these terms (or part of any provision) is or becomes illegal, invalid or unenforceable, the legality, validity and enforceability of any other provision of these terms will not be affected.
    3. If you breach these terms and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these terms.
    4. If you are a business customer, any variation to these terms will not be binding unless you have been expressly notified by email and have objected to the changes.  
    5. If you are a business customer, you and we both agree that these terms constitute the entire agreement between you and us in relation to your order. You acknowledge that you have not entered into these terms in reliance on any representation or warranty that is not expressly set out in these terms and that you will have no claim for innocent or negligent misrepresentation on the basis of any statement in these terms.
    6. Unless expressly stated in these terms, any other notices or other communication given under or in connection with these terms must be in writing and be delivered by pre-paid first class post. A notice or other communication is deemed to have been received:
       1. If sent by pre-paid first class, at 9.00am on the second working day after posting; or

28. Governing law and jurisdiction
    
    
    1. The laws of England and Wales apply to these terms, although if you are a consumer resident elsewhere you will retain the benefit of any mandatory protections given to you by the laws of that country.
    2. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.